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Reporting An Unreliable Tradesman

By: Tracy Whitelaw - Updated: 5 Mar 2021 | comments*Discuss
 
Reporting An Unreliable Tradesman

It can be financially and emotional crippling when you realise that your hard-earned cash has been wasted on a rogue tradesman. As the number of 'have-a-go' tradesmen continue to rise in the UK, there are a number of reliable firms popping up that offer advice and help on choosing a reputable tradesman when you need work conducted on your home. If you're unfortunate enough to be one of the people who do end up involved with a rogue trader though, you need to know where to report your grievances in order to ensure nobody else is conned by them.

Talk to the Tradesman First

If things go wrong when you're having work carried out by a tradesman, the first step to try and resolve any issues is to speak to the tradesman. Always give them the chance to put it right and make any complaints known to them initially. Many tradesmen will take this opportunity to try and rectify the situation, as they won't want their reputation being harmed. If you feel that the tradesman isn't listening to your concerns, put them down in writing and give him a deadline. Send the complaint letter to the tradesman's head office, assuming there is one, but remember to always keep a copy of what you sent and when. If you find that there's no resolution through this means, the next step is to report your tradesman.

Citizen's Advice Bureau and Trading Standards

One of the most common places to report an unreliable tradesman is at your local Citizen's Advice Bureau. They will be able to give you advice on your legal status with regards to the work and also whether you may be able to make a claim against your tradesman. They may also be able to offer you some kind of conflict resolution or mediation, so they're definitely worth visiting and can give you advice for free on most occasions. Another possibility is to report your tradesman to Trading Standards. Trading Standards are specifically interested in protecting the rights of consumers against businesses and in ensuring that businesses are within the law and delivering what they promise. You can contact your local branch of Trading Standards and they will give you advice on the next step regarding your unreliable tradesman. They can often provide you with contact details for trade associations or advise on what the best course of action is for you to resolve your dispute with your tradesman. They may even investigate it themselves and keep you updated on the situation.

Reporting to a Trade Association

If your unreliable tradesman is part of a trade association, then you should be covered by their code of conduct. If speaking directly to the tradesman doesn't work, contact their governing body and ask for advice. They will want to uphold the standards of their association so will be keen to investigate anyone they believe to be unreliable. Normally, a trade association will speak to the tradesman on your behalf as well as offer you some kind of arbitration service to try and come to a resolution. They can also get the tradesman back to work if they've left the job unexpectedly. This is one of the reasons that it's important to check your tradesman's credentials before agreeing to any work being carried out - if your tradesman doesn't have a trade association backing him, you're putting yourself in financial danger.

Online Sources and Unreliable Tradesmen

Another option when it comes to reporting unreliable tradesmen is to use the multitude of online resources to warn others about their poor service. Websites such as TradeCheck or associations like TrustMark welcome information about poor tradesmen as they will make sure they spread this knowledge so others can avoid them. A new service from search engine AskAlex has also been introduced where individuals can run an immediate check on businesses to ensure they're reputable. The service is set up in conjunction with Dun & Bradstreet and will cost a mere 7.50GBP to obtain. It will give consumers a star rating for a business, full contact details, any criminal history, profit figures and an overall judgement of the business. This method should be used to avoid rogue tradesman initially, but can also help in your reporting of any unreliable tradesmen. If you do suffer problems with your tradesman, make sure you report them as early as possible - helping other avoid them can at least give you some peace of mind.

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Use Molokai tiling at your own peril. This Cardiff based tiling firm run by Sam Roberts (alleged Tiler) have a standard of workmanship that at best would be described as shoddy. He recently did a job for me laying large Porcelain floor tiles throughout kitchen and Hallway. However, the end result is something akin to what an amateur would produce. There is lipping on large numbers of adjacent tiles where the floor has clearly not been levelled correctly. There are gaps between the floor and skirting which are huge and also some tiles left chipped. Huge gap in doorway by architrave where he cut tiles incorrectly. Took the money never to be seen again. He said he would come back to rectify but has completely disappeared. Clearly thought about it and decided he wasnt capable of putting right the rubbish he has laid. In all has wasted £1100 of my money in tiles and labour which now all need lifting up and replacing. NEVER USE THIS GUY OR YOU'll BE OUT OF POCKET ALSO!!!!!
Kev - 5-Mar-21 @ 4:57 PM
Avoid Eco Fit Garden Rooms. Owned by Dan Bradley. He makes out he’s a bigger company than he is. He is a one man band with non skilled labourers. Unreliable. Never turns up. Bare face lies to your face. Never finished the job and I had to get legal advice
Fed up - 4-Mar-21 @ 3:38 PM
Avoid Chris McDonald like the plague, this cowboy incompetent builder from Belfast will leave you with more damage , take your money and run . Cut all my new flooring too short , fitted the wrong flooring in wrong room , cut my new kitchen worktop all wrong and with blunt tool, broke A radiator, broke 2 frames off , threw away all my skirting I wanted to keep , threw all rubbish pipes and wood etc on my roof , fitted all wrong pipes in bathroom leading to serious flood damage to floor and downstairs ceiling, broke new shower tray , threw away box of nee shower door before realising it didn’t fit so I couldn’t get a refund on that . This rat took £600 and abandoned the site , when contacted he refused to pay for any damage that he left my house with nor give me any of my money back.
Violated - 1-Mar-21 @ 7:46 AM
DNF Builder and Plastering, based in North East (Newcastle/Gateshead/South Shields/Sunderland), run by David (Mancunian) and Ian. ***Do not employ*** Irresponsible builder/plasterer, no respect for your property, very eager to start but once started, even if you beg and he promised still never show up. always find excuses for poor job and no show. didnt even finish his poorly done half job.
d.a.smith - 28-Feb-21 @ 9:08 PM
Scott Hughes from Sale in Manchester. Has used the name S H Plastering and Alterations. Hardly shows up and when he does the work is terrible. Cuts corners except for when he has to literally cut a corner on a piece of wood. Takes the money to pay for other jobs or his holidays.
PM - 21-Feb-21 @ 12:09 AM
Darren Hallcro and Lee Penley are rogue builders working in Ruschliffe Nottingham. Company name is Affordable building services Tollerton.
Miss Amanda - 20-Feb-21 @ 10:33 PM
Avoid Dimension Abbas Builder in Leicester known as Abbas. He is a cowboy. We used him for kitchen extension.The roof is leaking, radiators not working properly. Floor tiles not level. We've tried to contact him, ignores calls, messages, texts. We have also threatened to take him to court and trading standards. Avoid Avoid Avoid!!!!
Mrs D - 18-Feb-21 @ 12:27 AM
They offer work in the Lancashire area Leyland and Preston John Scon and Thomas Snape
Scum bags - 17-Feb-21 @ 3:15 PM
John Scon and Thomas Snape cowboy builders they should make a series about these Clowns, they will steal your deposit or any money they ask for upfront and never turn up. All the photos they use are fake
Scum bags - 17-Feb-21 @ 3:05 PM
Avoid OWL LANDSCAPING - Sole Trader is Josh Watson in Stevenage. He took a lot of money for a job he quoted but didn't use the money on that job. Refused to give receipts. Became aggressive and abusive verbally. Compulsive liar. Childish. Lazy. Poor quality of work. Damaged property and stole a few bits from the shed. AVOID at all costs. Doesnt take well to bad reviews or negative feedback in any way.
Scam buster - 16-Feb-21 @ 8:49 PM
Please don’t use Simons landscape Gardener on Facebook from Liverpool Will make a mess and block likes to use a fake name it’s not a registered company and is not insuranced
Hayleyf84 - 15-Feb-21 @ 12:50 AM
Never use innovation roofing of Wrexham Rd and Cheshire, totally shoddy work, they try every opportunity to get more money, roofs rotting, birds getting in roof etc. The go round in a van knocking on doors looking for opportunities, main guys name is Jerry Berry. As soon as you call them to try to get them back he blocks your number.
Monyo - 18-Jan-21 @ 1:21 PM
Avoid Christian Lee, didn't do what was agreed and the little work that was done was to such a poor standard, the orginal issue wasn't resolved and if anything he made it worse. Took the payment and wouldn't resolve the issue amicably. Will need to pay someone else to redo and fix the bodged job.
Violated - 16-Jan-21 @ 9:32 PM
Scott Hughes from Sale in Manchester. Plasterer and builder but never shows up. Takes the money and runs.
PM - 15-Jan-21 @ 7:47 PM
Avoid Upgrade Property Services Ltd. - based in Herts. Run by Shaun Colston. Team smoke in property. Clock on late, clock off early. Made excuses as to why materials/items needed weren't at the property. Never enough men working on job at any given time. Lots of corners cut. Wildly underestimated job duration. Happy to keep taking money without doing job properly.
DNU - 15-Jan-21 @ 7:32 PM
Martin Jarvis Lives in Chevington near Bury St edmonds stay well clear he's useless untrusted unrealistic never cleans his mess takes twice along lies about when he's coming never finished one job in 4 months if builders where Jockeys this prick would be the best cowboy ever go ride your donkey out of town
Twat - 12-Jan-21 @ 6:24 PM
A disgusting unrealistic cowboy never finished a single job took 4 months do what could of took a proper builder 6 weeks he lies and does half a day when it suits he lives in Chevington near Bury St edmonds so stay well clear
Twat - 12-Jan-21 @ 6:18 PM
Don’t use a landscaper from Halifax called David Mcdonagh He doesn’t answer your calls, promises he will complete the work in five weeks. Four months on he has left the job unfinished. Claims his workers have left although they haven’t. Takes your money and is never to be seen again.
R S - 10-Jan-21 @ 10:10 PM
Avoid Priorty Property Maintenance - Orpington. I pursued in small claims for £3k for garden works that never took place aside from him digging up my garden. CCJ issued but Bradley Baker isn't bothered as he probably has one already. Can't put charge on his property as it is social housing.
Jerrie - 7-Jan-21 @ 7:58 PM
Do not use STUART MICHAEL FENWICK, Born August 1975. Operates in the Chesterfield and Sheffield area. Windows, doors and general building. He uses faulty components to begin with. Offers 10 year guarantee unless it goes wrong. Fitted a door went wrong within two months. He came out to sort once then had to send someone else to re fit it but the damage was done now he is refusing to put right. This has been going on for nearly two years now. Avoid this guy like the plague. He used to operate under Cleo property Ltd. He is no honour or morals. Someone torched his van 4 years ago probably a disgruntled customer. The family are also tradesmen so I would avoid them also. This guy would throw his own mother under a bus to save himself.
Casper - 5-Jan-21 @ 6:34 PM
Never use SZBT Construction from Leeds 11, work is very poor quality amd they not qualified to do the works!
Ali - 1-Jan-21 @ 12:31 PM
Dean Brightwell 25 Alcott Close Coventry - DO NOT USE
T - Birmingham - 30-Dec-20 @ 10:21 PM
Do not touch Dean Brightwell he is not to be trusted. He took my money and have not been able to contact him since as he will not answer my calls, text messages or letter of complaint.The little amount of work his guys did complete is of poor quality and not what we agreed. They also left a mess in my kitchen and just walked away never to return. This guy is a thief who should not be allowed to trade.
T - Birmingham - 30-Dec-20 @ 6:20 PM
Don’t use Scott Hughes from Sale, Manchester. Claims to be a plasterer and builder and has previously used MyBuilder under the name S H Plastering & Alterations. He lost his MyBuilder account due to scamming people.
S - 24-Dec-20 @ 9:41 AM
Dean brightwell coventry. Cowboy builder
Vgh - 17-Dec-20 @ 11:40 PM
Do not use Clements builders cardiff. His name is Dean, a rip off merchant who used cheap materials and charges high prices.He has cost me a lot of money to have is work rectified. I am a pensioner and has caused me so much stress.
Annie - 16-Dec-20 @ 12:01 AM
To the people who run this site it looks like anybody what ever circumstance can put what they like on here there’s always to sides to a story there is plenty of vindictive people who would like to ruin people’s livelihood so I’d check more information before letting people leave false feed back on your website !!!!
Sammy - 15-Dec-20 @ 5:41 PM
Leon pate of belgrave road colne vehicle reg FJ65SUX WHITE TRANSIT VAN THIS COWBOY IS GOING ROUND RIPPING OAPS OFF HEE TOOK 8 GRAND OFF A 69 YR OLD LADY AND HER HUSBAND WHO IS 76 AND HAS PARKINSONS DISEASE ALL HE DID WAS LAY 8 FLAGS HE HAS NO TRADE OF ANY SORT AND WIL BLAGG HIS WAY INTO YOUR HOUSE WHILE HIGH ON COCAINE PLEASE SHARE MY POST FAR AND WIDE TO ALERT PEOPLE OF THE DANGERS OF EMPLOYING THIS SAD LITTLE MAN
Moonface - 12-Dec-20 @ 3:10 PM
Don't use JC Home improvementsbased in Wakefield total rip off merchant and doesn't do what he's supposed to do Full ofbull and he's a good liar , had to get someone else in to do what he said he'd done he covered up the area with flashing so didn't see work not carried out until it was bad weather and it blew off holes in roof , avoid this so called gent totaliser off
Equaliser - 11-Dec-20 @ 9:51 PM
Do no use Dean Brightwell He is a complete cowboy builder Promised me my job would be done in a week but we are still here 4 weeks later!! Nothing has been complete, the work is shoddy Corners have been cut... i could go on & on Please do not use him, you will be left out of pocket!!!
Ks - 10-Dec-20 @ 7:27 AM
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Latest Comments
  • Kev
    Re: Reporting An Unreliable Tradesman
    Use Molokai tiling at your own peril. This Cardiff based tiling firm run by Sam Roberts (alleged Tiler) have a standard of…
    5 March 2021
  • Fed up
    Re: Reporting An Unreliable Tradesman
    Avoid Eco Fit Garden Rooms. Owned by Dan Bradley. He makes out he’s a bigger company than he is. He is a one man band with…
    4 March 2021
  • Violated
    Re: Reporting An Unreliable Tradesman
    Avoid Chris McDonald like the plague, this cowboy incompetent builder from Belfast will leave you with more damage , take…
    1 March 2021
  • d.a.smith
    Re: Reporting An Unreliable Tradesman
    DNF Builder and Plastering, based in North East (Newcastle/Gateshead/South Shields/Sunderland), run by David (Mancunian) and…
    28 February 2021
  • Miss Amanda
    Re: Reporting An Unreliable Tradesman
    Darren Hallcro and Lee Penley are rogue builders working in Ruschliffe Nottingham. Company name is Affordable building…
    20 February 2021
  • Mrs D
    Re: Reporting An Unreliable Tradesman
    Avoid Dimension Abbas Builder in Leicester known as Abbas. He is a cowboy. We used him for kitchen extension. The roof is…
    18 February 2021
  • Scum bags
    Re: Reporting An Unreliable Tradesman
    They offer work in the Lancashire area Leyland and Preston John Scon and Thomas Snape
    17 February 2021
  • Scum bags
    Re: Reporting An Unreliable Tradesman
    John Scon and Thomas Snape cowboy builders they should make a series about these Clowns, they will steal your deposit or any…
    17 February 2021
  • Scam buster
    Re: Reporting An Unreliable Tradesman
    Avoid OWL LANDSCAPING - Sole Trader is Josh Watson in Stevenage. He took a lot of money for a job he quoted but didn't use…
    16 February 2021
  • Hayleyf84
    Re: Reporting An Unreliable Tradesman
    Please don’t use Simons landscape Gardener on Facebook from Liverpool Will make a mess and block likes to use a fake name…
    15 February 2021