Home > Your Rights > Reporting An Unreliable Tradesman

Reporting An Unreliable Tradesman

By: Tracy Whitelaw - Updated: 10 Nov 2017 | comments*Discuss
 
Reporting An Unreliable Tradesman

It can be financially and emotional crippling when you realise that your hard-earned cash has been wasted on a rogue tradesman. As the number of 'have-a-go' tradesmen continue to rise in the UK, there are a number of reliable firms popping up that offer advice and help on choosing a reputable tradesman when you need work conducted on your home. If you're unfortunate enough to be one of the people who do end up involved with a rogue trader though, you need to know where to report your grievances in order to ensure nobody else is conned by them.

Talk to the Tradesman First

If things go wrong when you're having work carried out by a tradesman, the first step to try and resolve any issues is to speak to the tradesman. Always give them the chance to put it right and make any complaints known to them initially. Many tradesmen will take this opportunity to try and rectify the situation, as they won't want their reputation being harmed. If you feel that the tradesman isn't listening to your concerns, put them down in writing and give him a deadline. Send the complaint letter to the tradesman's head office, assuming there is one, but remember to always keep a copy of what you sent and when. If you find that there's no resolution through this means, the next step is to report your tradesman.

Citizen's Advice Bureau and Trading Standards

One of the most common places to report an unreliable tradesman is at your local Citizen's Advice Bureau. They will be able to give you advice on your legal status with regards to the work and also whether you may be able to make a claim against your tradesman. They may also be able to offer you some kind of conflict resolution or mediation, so they're definitely worth visiting and can give you advice for free on most occasions. Another possibility is to report your tradesman to Trading Standards. Trading Standards are specifically interested in protecting the rights of consumers against businesses and in ensuring that businesses are within the law and delivering what they promise. You can contact your local branch of Trading Standards and they will give you advice on the next step regarding your unreliable tradesman. They can often provide you with contact details for trade associations or advise on what the best course of action is for you to resolve your dispute with your tradesman. They may even investigate it themselves and keep you updated on the situation.

Reporting to a Trade Association

If your unreliable tradesman is part of a trade association, then you should be covered by their code of conduct. If speaking directly to the tradesman doesn't work, contact their governing body and ask for advice. They will want to uphold the standards of their association so will be keen to investigate anyone they believe to be unreliable. Normally, a trade association will speak to the tradesman on your behalf as well as offer you some kind of arbitration service to try and come to a resolution. They can also get the tradesman back to work if they've left the job unexpectedly. This is one of the reasons that it's important to check your tradesman's credentials before agreeing to any work being carried out - if your tradesman doesn't have a trade association backing him, you're putting yourself in financial danger.

Online Sources and Unreliable Tradesmen

Another option when it comes to reporting unreliable tradesmen is to use the multitude of online resources to warn others about their poor service. Websites such as TradeCheck or associations like TrustMark welcome information about poor tradesmen as they will make sure they spread this knowledge so others can avoid them. A new service from search engine AskAlex has also been introduced where individuals can run an immediate check on businesses to ensure they're reputable. The service is set up in conjunction with Dun & Bradstreet and will cost a mere 7.50GBP to obtain. It will give consumers a star rating for a business, full contact details, any criminal history, profit figures and an overall judgement of the business. This method should be used to avoid rogue tradesman initially, but can also help in your reporting of any unreliable tradesmen. If you do suffer problems with your tradesman, make sure you report them as early as possible - helping other avoid them can at least give you some peace of mind.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
[Add a Comment]
I have had a builder in to build a cupboard in my kitchen ... it has left dangerous and unfinished. Also he was meant to fix the back door now it will not even close properly I do not know what to do... i have health problems and my daughter is pregant
Catherine - 26-Oct-17 @ 6:24 PM
Would like people enlightened as I've had major problems with landscapers.When I say,landscapers I actually mean cowboys. Ones whosabotaged my garden & i refused payment.When I posted ones work on his fb page,he went berserk at me on the phone....Really nasty, which has left a very sour taste in my mouth. In fact I feel very violated. Anyone can profess to be a landscaper, but they are in fact just sharks looking for a quick buck. To my detriment,both financially & emotionally I have learnt this. Go for someone who is a registered company at company house...Go by real recomendations(not friends of the landscaper ),ask for referances,do not go with pics on just a website & phone. Do not hand any money upfront or for materials.Any reputable company wouldn't ask. Get a written & detailed contract before work commences. Dont be fooled into thinking it's a good deal pricewise...if it sounds too good to be true,it obviously is! I hope that this will help others out there.
Conan - 24-Oct-17 @ 7:50 PM
Would like people enlightened as I've had major problems with landscapers.When I say,landscapers I actually mean cowboys. Ones whosabotaged my garden & i refused payment.When I posted ones work on his fb page,he went berserk at me on the phone....Really nasty, which has left a very sour taste in my mouth. In fact I feel very violated. Anyone can profess to be a landscaper, but they are in fact just sharks looking for a quick buck. To my detriment,both financially & emotionally I have learnt this. Go for someone who is a registered company at company house...Go by real recomendations(not friends of the landscaper ),ask for referances,do not go with pics on just a website & phone. Do not hand any money upfront or for materials.Any reputable company wouldn't ask. Get a written & detailed contract before work commences. Dont be fooled into thinking it's a good deal pricewise...if it sounds too good to be true,it obviously is! I hope that this will help others out there.
Conan - 24-Oct-17 @ 7:48 PM
HEATING 4U LIMITED Company Number: SC344484 On 15 June 2017, a petition was presented to Kirkcaldy Sheriff Court by the Advocate General for Scotland for and on behalf of the Commissioners for Her Majesty’s Revenue and Customs craving the Court inter alia to order that Heating 4U Limited, Dunollie, Windygates Road, Leven, Fife KY8 4DP (registered office) (company registration number SC344484) be wound up by the Court and to appoint a liquidator. HEATING 4U LIMITED is now trading as HEATING 4U Fife LIMITED but this may be investigated as it may not be in compliance of liquidations rules and regulations. Searched the gas safe register and this company did not seem to be registered! It does not surprise me as their standard of work left me with a flooded kitchen and although they did fix their faults I was left with a bill for thousands to fix the damage caused by the flooding. I found that they had sent a glazier to my house to repair a plumbing fault. What a ridiculous standard of commitment to high standards. They also fraudulently used the logos of several professional associations which are used to demonstrate competency even though they were not members. Searched the gas safe register and this company did not seem to be registered! All are verifiable facts and as such cannot be deemed offensive in any way but truth must be a warning. Be wary!
Flooded - 5-Oct-17 @ 3:22 PM
The fact is cowboy builders can set anything up on the Internet. No one verifies what they post on their website. On some 'reputable' sites a customer writes a bad review, the builder will challenge it and then the reviews stays under moderation for months. In the meantime the cowboy builder carries on ripping money off unsuspecting victims. I hope that the threats posted here are reported and investigated. And the real culprits tracked. I'm sure everyone who has reported a cowboy builder here would happily provide proof.
Mike - 21-Mar-17 @ 1:57 PM
we are keith and ashleyfeel free to contact...pathetic
split - 21-Mar-17 @ 8:14 AM
Split/putrid/wink - Sounds like you have been named and shamed on here and now making threats to the people who have posted about you?
Pm - 20-Mar-17 @ 11:28 PM
BANKSIDE-PAINT/BODYREPAIR-FALKIRK.Took my car here to have bodywork painted.On collection of the car at a QUICK glance didn't look like a professional Finish.Anyhow I paid him to avoid confrontation an the time he spent an materials.Anyhow next day inspected work CLOSELY.The finish was extremely bad it had not been sanded down right ,had a very dull Matt finish with orange peel effect.Had runs in .Just crap workmanship.Agreed to relacquer it again after recontacting but .Phoned again to arrange an ignores all calls.STAY CLEAR.He can't paint an is in wrong job.
Mikey - 13-Mar-17 @ 3:26 AM
The job we posted via Find a Trader (Essex) was simply to lay real wood oak flooring and replace existing skirting boards to complete finish. From the onset Mr Danny Burt and colleague from LD Building Services Ltd were polite, seamed knowledgeable and confident in their assessment and valuation of our requirements so we awarded them the job. In an attempt to be even more helpful they offered to buy the materials (flooring and skirting) using their company trade discounts but would require cash advance to do that which didn't seam unreasonable and was supported by Mr Burt's wife who provided the company receipt via email. However, from that point we were given the complete run around by these guys on why the floor was not available which eventually resulted in us agreeing with Mr Burt that It would be best all round if he returned our money so we could purchase the materials but he would still come and fit. To date after numerous promises and absolute guarantees we would have the money returned we still at time of writing await sight of our £800 and have now been forced to obtain legal advice. So if thinking of securing a tradesman I would really suggest you look further than LD Building Services Ltd (London and Essex area) and Mr Danny Burt.
Covsouth - 4-Mar-17 @ 8:21 AM
The job we posted via Find a Trader (Essex) was simply to lay real wood oak flooring and replace existing skirting boards to complete finish. From the onset Mr Danny Burt and colleague from LD Building Services Ltd were polite, seamed knowledgeable and confident in their assessment and valuation of our requirements so we awarded them the job. In an attempt to be even more helpful they offered to buy the materials (flooring and skirting) using their company trade discounts but would require cash advance to do that which didn't seam unreasonable and was supported by Mr Burt's wife who provided the company receipt via email. However, from that point we were given the complete run around by these guys on why the floor was not available which eventually resulted in us agreeing with Mr Burt that It would be best all round if he returned our money so we could purchase the materials but he would still come and fit. To date after numerous promises and absolute guarantees we would have the money returned we still at time of writing await sight of our £800 and have now been forced to obtain legal advice. So if thinking of securing a tradesman I would really suggest you look further than LD Building Services Ltd (London and Essex area) and Mr Danny Burt.
Covsouth - 4-Mar-17 @ 8:16 AM
wonder how many of these scamming idiots who slag companies off really are safe..terribble thing to have a team come through the door when your in bed....harming a persons business because you acted like a pratt..sweet dreams
wink - 24-Feb-17 @ 11:27 PM
All these review sites that claim to have reliable tradesmen based on reviews left by previous customers appear to sound like the best way to hire a trade, however when you look a little deeper the likes of rated people, check a trade, my hammer etc are actually businesses making massive profit acting as a middle man that by the way takes no responsibility should you have a problem with a trade. They advertise on tv, online, everywhere you can imagine, have wonderful looking web sites and sell themselves to the customer as though it would be highly unlikely to get your fingers burnt if hiring a trade through them. So the customer fills out a form to get a small number of free quotes. The customer is far from aware that anyone can sign up as a trader to use their service so long as you have a few basic things in place such as public liability, proof of ID etc. The company then sell the customer job details to tradesmen who will call up to quote. Then the customer can view previous "reviews" on these companies and decide on one to hire. The problem is it is very easy for tradesmen to post fake jobs, purchase details and write themselves reviews and worse still when someone writes a negative review the tradesmen can complain and have them removed. Please dig a little deeper and you will read the horror stories on some of these review companies.
spenner - 22-Feb-17 @ 1:33 PM
Hello,this site is open to anyone saying anything they want without it being verified. it has no clear means to complain about bad reviews as expected according to government regulation that could be written by competitor or a customer unhappy exaggerating a situation. just because someone said they had a bad experience does not mean it is true and this site is operating to make money off its display ads not in the interest of anything else. Shame on this site posing as a reputable review company.
cooper - 22-Feb-17 @ 10:45 AM
Hi, The credibility of the reviews on this site is zero as there is no option to challenge a review good or bad.. anyone can write anything they wish.. I personally messaged this company traderscams about site reviews and was ignored completely.. They are a company based on driving traffic to their site in order to generate clicks on their display ads which they make a profit from.. the more reviews the more they will rank on google so they do not want anything to be verified as it will ultimately lose them money £££££££££££££££££££££££££££££££££££££££££££££££££££££££££££££
bob - 22-Feb-17 @ 7:36 AM
WARNING - John Storie, Bishopbriggs, Glasgow. Do not hire this man. He is very Unprofessional, unreliable and foul mouthed. He was removing our shower base and screen to fit a bath, first day he removed everything 3 hours work and we were pleased, didn't turn up the next day ( should have took this as a warning ) turns out he had a hangover and couldn't get a hold of 2 8ml caps. Next day hour and a half late he was upstairs sounded very professional sawing, drill going things like that. Had a quick look in looked good from a distance. Husband had to drive him twice to pick up parts. Anyway to cut a long story short when he had finished for the day he came down and said he had to come back the next day just to tidy up and fit the shower screen, and stupid me paid him only because he had paid for the bath, taps and shower screen also bath panel. He had bad news for us the waste had broke first time ever happened to him. As soon as he left we went up to admire his handy work and were totally shocked. Anyway he didn't turn up the next day I had to txt ask when he was coming and he said he was out trying to get a new waste last we heard of him. Got another plumber out straight away this is just a small list of his workmanship, have took videos and photos as well if anyone would like to see them. Wrong tap for sink that wasn't even connected ( he had chucked all the fittings under the unit and siliconed everywhere, same with the bath taps, and the pipes all fittings hidden under the bath. Pipe fittings all siliconed Bath up to high, he did get it straight though Waste unbroken, he obviously didn't know how to fit it together Wet wall on the wrong way and edges uneven tried to hide them with silicone We found 8 empty tubes of silicon, sure there was more. Very abusive to me and wants to see whoever said his work was a disgrace. He's never had a complaint in 10 years. Please be warned, he is one nasty piece of work and obviously doesn't have any basic skills of plumbing .... he also says he fits kitchens.
Wee yin - 18-Feb-17 @ 5:06 PM
it seems that Trader scams encourages these idiots to name and shame without any evidence or even bothering to ask aboutfactual evidence ..not removing names..not even finding out the reasons behind the consumer fails and tradesman fails..pathetic and do not even follow there own guidelines..whos the rogue now ..no wonder people have bad accidents and homes burn down with such rogues around
putrid - 14-Feb-17 @ 6:54 PM
wonder if the builders knew all these people were naming them and there businesses without trader scams even checking to see if the comments are true..keyboard warriers spitefully talking crap..this forum is as pathetic as the hosts
SPILT - 13-Feb-17 @ 7:45 PM
Lc - We have had a similar problem with Asscher Landscapes & have been chasing them for 9 months.
AP - 13-Jan-17 @ 8:29 PM
Just Boilers of Southport are scammers, I paid them £185 for a part they didn't even fit, they conned me into thinking I needed a new part for my boiler, what they actually did was go to Thier van, take an old part off an old boiler (he'd removed several just on my estate) clutch it in his hand as not to show me all the other np it's attached to it. Then fitted a kit (the packet was in the bin) of a part no more than £12 from Amazon or as little as £3/4 from a plumbers merchant. He didn't want to give me a Receipt, when I asked for one he put the wrong address on. The very same day I researched what he had done, took off the front plate of the boiler, noticed white fine dust on the so-called new part, which was the same dust on all other components within the boiler. So he charges me £120 for a part he didn't fit and £65 call out/labour charge. They (2 of them) were here for 20mins. I've contacted Stuart and Simon and Simn actually threatened me with physical violence. My boiler is on lock out again, they knew the problem and chose just to rip me off, Traing Standards are useless! Southport, Birkdake, Formby areas of Merseyside. Don't use these rip off merchants!
Southport /Formby ar - 7-Jan-17 @ 8:25 PM
Asscher Landscapes in Stockport, Manchester. We hired them to complete a driveway and paving of garden. The job was supposed to take 2 weeks. Now 3 months later and the job is less than 50% complete. We have paid 80% of the money. We paid them thousands of pounds for paving materials that haven't turned up. Now they are ignoring our calls and emails. We had a new paving contractor in to provide a quote for finishing the job. He said that the paving workmanship is so bad that it is easier to rip it all out and start afresh (loose paving slabs, wrong bedding material used etc.). We are now having to pay for another contractor to redo the botched job and try to claim our money back from Asscher Landscapes via small claims court. The company is owned by a man named Paul McMullen (I think he changed his surname to Mcmullan recently). He sometimes uses the name John Bane. They also mislead us into believing that the company is a Limited company. However after checking with companies house we found that the company is in fact a sole trading company. As far as I know he is currently based in Heaton Moor, Stockport. In short - stay well clear. Any reliable paving contractor would not ask for money upfront. I have never had a contractor tell so many lies.
Lc - 6-Jan-17 @ 9:13 PM
Asscher Landscapes apparently now have a 'head office' address at City Tower, Manchester City Centre. They used to have business addresses at Embankment Business Park,Stockport and Piccadilly Place. After visiting those addresses we found that they didn't really have offices there.
Lc - 6-Jan-17 @ 7:59 PM
Asscher Landscapes in Stockport, Manchester. We hired them to complete a driveway and paving of garden. The job was supposed to take 2 weeks. Now 3 months later and the job is less than 50% complete. We have paid 80% of the money. We paid them thousands of pounds for paving materials that haven't turned up. Now they are ignoring our calls and emails. We had a new paving contractor in to provide a quote for finishing the job. He said that the paving workmanship is so bad that it is easier to rip it all out and start afresh (loose paving slabs, wrong bedding material used etc.). We are now having to pay for another contractor to redo the botched job and try to claim our money back from Asscher Landscapes via small claims court. The company is owned by a man named Paul McMullen (I think he changed his surname to Mcmullan recently). He sometimes uses the name John Bane. They also mislead us into believing that the company is a Limited company. However after checking with companies house we found that the company is in fact a sole trading company. As far as I know he is currently based in Heaton Moor, Stockport. In short - stay well clear. Any reliable paving contractor would not ask for money upfront. I have never had a contractor tell so many lies.
Lc - 6-Jan-17 @ 7:52 PM
Never employ MD plumbing and heating,(Michel Dunk ) he will ask you for money up front for materials Then start on the work by ripping out your boiler ect then that's the last you see of him leaves on big mess bebehind you an ring him and it's always I have family problems I will be back next week if keep ringing he will just not answer he a conman and crook be warned
Marty - 20-Nov-16 @ 3:05 PM
DEAN BLUES. WARNING. EVERYBODY BE WARNED ABOUT A CON MAN DEAN BLUES OPERATING IN AND AROUND THE NEWCASTLE AREA. CURRENTLY SOLELY OPERATING 'HEATING 24-7 LIMITED' BUT ALSO RUNS 'HEAT 24-7 LIMITED' AND 'WE FIX ELECTRICS LIMITED. AN EXTREMELY UNPLEASANT CHARACTER WITH UNPAID CCJS. WILL NOT FIX YOUR PROBLEM AND WILL TAKE AS MUCH MONEY AS HE POSSIBLY CAN BEFORE MOVING ON.
I - 18-Nov-16 @ 10:58 PM
Had a broken boiler, called Able Group after reading good reviews. Bloke turned up with no ID and no tools except for a set of screwdrivers, took front off the boiler and announced it was finished, but not to worry as he could do it as a private job, filmed him filling in their paperwork and saw him out, phoned Able and was told they would ring me back, they did not, phoned them again the next day, same again so then phoned British GAS!They came not knowing we had had the boiler "looked" at and they diagnosed a faulty circuit board costing around20 quid instead of two k. Sent ABLE a letter stressing they had a rogue operating for them, sent their assessment of a dangerous boiler that needed immediate replacement with the BRITISH GAS one that stated a faulty circuit board, five days on and still no reply HAve reported them to GAS SAFE as they clearly have no idea of who they are contracting to do their work, will now contact the police before this rogue trader catches a person who is either old or vulnerable as they don,t seem to give a damn.
Snozz - 10-Nov-16 @ 12:43 PM
Just had locksmiths round to fix back door (jammed ) told on phone wen booked that it's£49...he turned up late done the job and kept telling me how unsafe my house was...and seemed he didn't no exactly wat he was doing..he said I need wd40( he didn't have any!!.went to pay told £139 argued over pricetold was 49 plus 90 cos he gained entry you my hse he never said anything about 90 for doing job that wat I thgt 49 was for plus if needed anything else that would be extra..told him on phone what wrong and he still saud £49...thenthe man got very very abusive ..rude threating..and told me just to pay up cos hehad other jobs to go to and he was late. .
doriskim - 28-Sep-16 @ 4:13 PM
used Infinity Property Care, Ayr to re-roof flat roof extenstion.In spite of several return visits this roof now leaks a lot more than it did prior to re-roofing.Beware this contractor.The word "COWBOY"springs immediately to mind.I now have no option but to use another reputable contractor to redo this roof to avoid further damage to my property.
sandra - 10-Sep-16 @ 5:00 PM
Hello, i wish to report gavin at braintree gardeners and landscapes now located in halsted - Please beware. It's two brothers and a dad (they said they were builders and have been in the garden industry for 6 years) we had a nightmare from the start - Please always go through recommendations verbally or off a government backed site. We went of a website with reviews which I now possibly no are probably friends and family as there 5 stars but I can assure you there work is not 5stars work.We do not normally write reviews but on this occasion myself&my partner thought it was necessary as this company is untrustworthy&we would want other customers to think first.We had gavin& his team (dad and brother)do some work in our garden.To dig out the back area to put a new fence in-luckily I was home on this day&looked out the window as the fence was bowed at the back&wonky on the side.I popped out & questioned why & I was standing with three men who tried to give me every excuse as to why I did not have a straight fence.Not sorry we will sort it.They had been dishonest & told me theyd tried to dig a metal stake out and it wouldn't budge,i looked at this metal stake they clearly hadn't there was no evidence of any form of digging to remove the metal stake they just wanted to rush the job and get payment!So we asked them to remove the fence & do the job properly it was embarrising that they were happy with there work & we're happy to leave it like that.Then we had grass laid at the Same time what a nightmare its uneven and has hills in it (still totally uneven)we've never seen anything like it) he has put soil with stones in to even it we were told it would be fine top soil with sand in-they have had to roll it, bash it and walk on it so many times I'm surprised the grass is not dead! They do not seem to think and prepare the area of work properly or safely.everythings just rushed and then money's mentioned constantly. We then had a play bark area done for our son only to find there's sharp objects which my son fell on and nearly cut himself left under the matting so when we pulled the matting back we then found other sharp objects plastic/bricks/stones big roots they hadn't dug up!???This was a childs play area basic things aswell that are easy to remove when you have a digger in and three men to prep the area!This was also a garden clearance so we had to pay for a muck away and removal of anything Theres also a sleeper holding the grass area and bark area that have given and falling forwards already there not built in properly.They stressed me out so much they excepted the work&done nothing but moan saying how cheap they had done it(definately not the case we were charged for things we never had completed-soak away achodrain/retaining wall/up stands/none of which were carried out but we had to pay for)because of the poor work they done the job took longer & moaning at us - well do the job properly & take pride then you won't run late! Gavin a
Sun - 22-Jul-16 @ 8:36 PM
In June 2015 my husband and I employed Nicholas Landau (aka Dorian) living in Dagenham, Essex to fit out a rear extension and build a kitchen. He was recommended by a family member whom we trusted so we did not ask for evidence of his credentials. Initially, he was turning up each day and seemed to be working well. However, after some weeks, we began to notice omissions and poor workmanship. He failed to make good the tiled flooring by grouting the floor and the edges were left without any filling at all, leaving holes and gaps. After pointing this out to him, he rectified it making lame excuses that he had intended to correct those mistakes. He built an island without securing the structure and despite pointing this out to him, he failed to make this sturdy. The cupboards were made from concrete but he did not paint or cover the inside, so the cement is still exposed. He replaced the old boiler with a new boiler but has never provided the gas safety certificate the despite being asked numerous times and two of the radiators which were working before he changed the boiler are no longer working. The draw handles were not fixed correctly. One is not even straight. There is outstanding drainage work in the garden which he has still not carried out and as a consequence the Council is unable to issue a building regulation certificate for the completion of the works. This man is deceitful, incompetent and should be avoided at all costs.
Tixy - 8-Jul-16 @ 10:08 AM
chris & sonsproperty maintainance rochdale area - please be aware cowboys will do cover ups - i had a quote to fix my gutters and facias and cladding done on the front of the building - bought stuff from another building site and did cover ups - instead of using cladding used soffit boards and also did a drain for rain water out side only to find out never connected it or was the correct one - been trying to call but no luck at all
CUZ - 1-Jul-16 @ 4:01 PM
Share Your Story, Join the Discussion or Seek Advice...
Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
Further Reading...
Our Most Popular...
Add to my Yahoo!
Add to Google
Stumble this
Add to Twitter
Add To Facebook
RSS feed
You should seek independent professional advice before acting upon any information on the TraderScams website. Please read our Disclaimer.