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Reporting An Unreliable Tradesman

By: Tracy Whitelaw - Updated: 30 Nov 2020 | comments*Discuss
Reporting An Unreliable Tradesman

It can be financially and emotional crippling when you realise that your hard-earned cash has been wasted on a rogue tradesman. As the number of 'have-a-go' tradesmen continue to rise in the UK, there are a number of reliable firms popping up that offer advice and help on choosing a reputable tradesman when you need work conducted on your home. If you're unfortunate enough to be one of the people who do end up involved with a rogue trader though, you need to know where to report your grievances in order to ensure nobody else is conned by them.

Talk to the Tradesman First

If things go wrong when you're having work carried out by a tradesman, the first step to try and resolve any issues is to speak to the tradesman. Always give them the chance to put it right and make any complaints known to them initially. Many tradesmen will take this opportunity to try and rectify the situation, as they won't want their reputation being harmed. If you feel that the tradesman isn't listening to your concerns, put them down in writing and give him a deadline. Send the complaint letter to the tradesman's head office, assuming there is one, but remember to always keep a copy of what you sent and when. If you find that there's no resolution through this means, the next step is to report your tradesman.

Citizen's Advice Bureau and Trading Standards

One of the most common places to report an unreliable tradesman is at your local Citizen's Advice Bureau. They will be able to give you advice on your legal status with regards to the work and also whether you may be able to make a claim against your tradesman. They may also be able to offer you some kind of conflict resolution or mediation, so they're definitely worth visiting and can give you advice for free on most occasions. Another possibility is to report your tradesman to Trading Standards. Trading Standards are specifically interested in protecting the rights of consumers against businesses and in ensuring that businesses are within the law and delivering what they promise. You can contact your local branch of Trading Standards and they will give you advice on the next step regarding your unreliable tradesman. They can often provide you with contact details for trade associations or advise on what the best course of action is for you to resolve your dispute with your tradesman. They may even investigate it themselves and keep you updated on the situation.

Reporting to a Trade Association

If your unreliable tradesman is part of a trade association, then you should be covered by their code of conduct. If speaking directly to the tradesman doesn't work, contact their governing body and ask for advice. They will want to uphold the standards of their association so will be keen to investigate anyone they believe to be unreliable. Normally, a trade association will speak to the tradesman on your behalf as well as offer you some kind of arbitration service to try and come to a resolution. They can also get the tradesman back to work if they've left the job unexpectedly. This is one of the reasons that it's important to check your tradesman's credentials before agreeing to any work being carried out - if your tradesman doesn't have a trade association backing him, you're putting yourself in financial danger.

Online Sources and Unreliable Tradesmen

Another option when it comes to reporting unreliable tradesmen is to use the multitude of online resources to warn others about their poor service. Websites such as TradeCheck or associations like TrustMark welcome information about poor tradesmen as they will make sure they spread this knowledge so others can avoid them. A new service from search engine AskAlex has also been introduced where individuals can run an immediate check on businesses to ensure they're reputable. The service is set up in conjunction with Dun & Bradstreet and will cost a mere 7.50GBP to obtain. It will give consumers a star rating for a business, full contact details, any criminal history, profit figures and an overall judgement of the business. This method should be used to avoid rogue tradesman initially, but can also help in your reporting of any unreliable tradesmen. If you do suffer problems with your tradesman, make sure you report them as early as possible - helping other avoid them can at least give you some peace of mind.

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People around Herefordshire monmouthshire and surrounding areas please don't use Karen Jones off CKL BUILD GROUP FROM MONMOUTH OR CKL TRADING OR CKL PROJECTS AS THEIR WORK IS DIABOLICAL DUE TO TAKING SHORT CUTS and Karen Jones ripping people off due to unfinished work.
Max - 30-Nov-20 @ 8:39 PM
Do not use Smartparkhomes.skelmerdale Rogue traders...did work for myself and several other park homes...work has been left unfinished and very bad work...
Dee - 25-Nov-20 @ 9:25 AM
People in Glasgow stay well clear of PVC PANELLING INSTALLATIONS, I had wetwalls done in my bathroom, the next day you could see all the joins n gaps between panals, when I contacted him about coming to fix it he refused to, my son then phoned him and he offered my son a "square go" because he is nuts, needless to say my whole toilet needs fixing, I feel an absolute fool for being ripped off, I even cleared all the rubbish ect, he used my brand new hoover without asking, but most of all I allowed someone into my home who is nuts n has threatened my son so please everyone stay clear, his page on fb has pics of before n after but I think these are fake as I can assure you my toilet is a complete mess, this year has been hard enough without being ripped off
Janie - 23-Nov-20 @ 1:39 PM
Neibours had pitched Garage Roof done after a year still not complete found after 5 days of rain water coming into our Garage they had put hole in the roof pitched roof was put on top of the old roof 45 years old asked Neighbours who they were no response just hearing them talk you know who they were you don't do dealings with these people
Ted - 19-Nov-20 @ 2:33 PM
Avoid Palin Design and Build of Moston Manchester. Abusive, aggressive, threatening workman who left us with a pile of shoddy and dangerous work after forcing us to endure three months of hell, distress, and stress.
LC - 18-Nov-20 @ 8:02 PM
Cowboy builder is operating in Tollerton village Nottingham and surrounding area. Avoid Darren Hallcro and his company Affordable building services Tollerton.
Histrade - 13-Nov-20 @ 11:52 PM
Avoid Mark Skelton from Vortex construction business address 222 south end road, Rainham. At all costs! He ripped my elderly grandparents off, both with a combined age of 175 years. I saw what happened first hand and did not like Mark from the very beginning. His workmanship is really bad and some of his work has been deemed illegal by another professional. His wife is in on the scam also.
D - 5-Nov-20 @ 9:53 AM
Sorry MAINTENANCE FREE ROOFING LTDLiverpool . SUITE 117 maghull business centre .....it’s only a mail box. Stay clear!!!! Work appalling and not done with any care or real skill. I doubt that they have any roofing skills.AVOID AVOID AVOID!!!
Steve - 4-Nov-20 @ 4:37 AM
DO NOT USE FREE MAINTENANCE ROOFING ltd in Liverpool. There work is absolutely appalling and not done with reasonable care and skill. Have to get roof re done again because of their incompetence. They are misleading in there advertisement as it says address is suite 117 maghull business centre ....they only have a mailbox .On companies house they are being struck off for non compliance , however because of loop holes they can start up a business again , different name and advertising the same BS and taking your hard earned money. They don’t follow HSE guidelines at all ( no scaffolding)I now have a new leak and damage to roof . If I could show pictures on here I would .I would allow these cowboys to put felt on my shed. Stay clear . They will change name soon and do it all again leaving you with more damage than you had to start with!!!! AVOID
Steven - 4-Nov-20 @ 4:29 AM
ROSS ROBINSON from AJ plastering based in Lymm Cheshire. Please avoid him took 50% of the money and never did the job. ROSS ROBINSON remember please
Ajay - 3-Nov-20 @ 4:34 PM
Don’t employ harry t watkins of H.T. Heating and property services of Holbeach lincolnshire. Fitted my radiator wrong left it leaking. Fitted bath panel wrong cut the plinth to make it level with the panel instead of just positioning it behind the panel as the instructions said. Twisted the flexi pipe so badly to the bath hot tap it restricted flow . Most of the tiles he put on was not level he kept giving me excuses .the walls I have now been told by a expert should had been boarded. As Harry watkins kept telling me the walls was uneven. He tiled straight on top of wall paper .hardly any adhesive on the tiles. I have had experts now look at his workmanship who was in shock how horrendous his workmanship was. When pointed out missed grouting he told me to fill it in myself.the list goes on.
Jane - 31-Oct-20 @ 1:40 PM
Avoid Jay’s roofing based in Kidlington, Oxfordshire. He took my money but never did the job as agreed. He does not provide you with invoice or receipt and he demands immediate payment or threatens to take my roof down. He was never on time as promised. He is a liar.
Nathan - 29-Oct-20 @ 12:48 AM
Never use MTB builders Tavistock, they never finish the job to a satisfactory standard, my drive looks a total mess, never know if and when they are turning up! Only show up when they feel like it.
Al - 25-Oct-20 @ 2:25 PM
do not use Westyorkshire kitchen fitters. thrones industrial estate wakefield. they left my kitchen in a proper mess. very poor standard of work. it cost me a lot to correct their mistakes.
stuart seeyounexttue - 22-Oct-20 @ 10:56 AM
AVOID DIMENSION ABBAS BUILDERS BASED IN LEICESTER. We had kitchen extension and bathroom done with the above. Shoddy work as water leaking on roof, tiles have come off the floors. They haven't completely finshed the job. Not returning my calls or messages. Avoid at all cost!!!
Anna - 21-Oct-20 @ 10:39 AM
Never use Penny Lane Builders Liverpool likes to bully pensioners, kitchen extension complete nightmare job not finished, floors left uneven had to go out and buy half the stuff ourselves, left live wires hanging from ceiling for days, lies constantly and even argues with the clerk of works from the council. If you want your build doing right first time DO NOT contact these jokers.
Nikki - 9-Oct-20 @ 9:47 PM
Do not give Terry Hughes and Mark Jones (both at THConstruction) any deposit money as they will take the money and not-show for the job. This is what they did to me having taken £200 and not shown for the job. This leaves me with taking them to the 'Small Claims Court' and reporting them to the Police because what they have done is 'Theft'. A criminal offence.
BF - 7-Oct-20 @ 12:06 PM
Do not have warren miller or Spence his partner from gloucesterto do your build mine been done for a year kitchen extension night mare have had to have floor taken up damp which they covered up keep awaynot answering any phone calls or text which been send stay clear
Nanna - 2-Oct-20 @ 10:09 PM
Do not have warren miller or Spence his partner from gloucesterto do your build mine been done for a year kitchen extension night mare have had to have floor taken up damp which they covered up keep away from them
Nanna - 2-Oct-20 @ 10:04 PM
Do not useDean Brightwell he walked off with my money did not do the job,what work he did do was a complete disaster, had to get someone else in to finish off. This bloke lives in Coventry keeps changing his company name as TS are after him. Put some really bad feed backs on his page on LinkedIn he was so fed up with this he actually gave me back some of my money but still owes me he is a thief.
Chris - 28-Sep-20 @ 8:40 AM
Do not use a company called 'Kyte'. I had them do a landscape job for me. They quoted me £7,300, however this quickly escalated to £11,300. They advised me that the job would take between 7-10 days. After 9 weeks the job was nowhere near completed. They often arrived extremely late and at times did not arrive at all. When they did turn up, they spent most of the time on the phone and talking to eachother. They cover Harwich, Clacton and Colchester area.
dave - 25-Sep-20 @ 3:37 PM
JLD building and refurbishment in Hastings is the worst builder he left my work and took my moneydo not get thisman for ur job he is a cowboy builder
bes - 24-Sep-20 @ 7:06 AM
do not use JLD building and refurbishment he is a scam just gave him.1000 did one day work made messand now is not coming he block me on fb and my phone number do not he is from Hastings
bes - 19-Sep-20 @ 9:15 PM
Don't trust Sun Valley Roofing and Property Maintenance (Bristol). Flashy CheckaTrade page, van, etc., but stole the lead from our roof and did a poor job. Currently being criminally investigated by Trading Standards and the police for fraud and pressure selling. Their address is in Bristol on their site but is actually an Irish traveller site in Winterbourne.
J-lo - 19-Sep-20 @ 2:19 PM
Keep well away from David Gillespie (Flat Roof King) from Kelty in Fife. He owes us £8000. We have paid him £18000 and generously calculate that he has used £12000 of this and after 10 weeks of work we found ourself with a half finished unsafe structure. We have had to employ another builder to finish the work... which now looks fantastic. We plan to begin legal proceedings and ensure that his doesn’t do this to anyone else.
louise - 18-Sep-20 @ 3:13 PM
Oakes direct ltd Wolverhampton. Do not trust this company. Not qualified to carry out kitchen installation. Not qualified to touch gas or electrics or plumbing He is a smiling assassin. Or in other words a con man and a coward. All his reviews on his pages are too god to be true He ripped us off by £950 Be warned and stay clear...see other reviews on my builder and facebook before hiring him. He is a bad diy man pretending to be a tradesman. Thanks for reading and good luck if you ever meet him
Lid67 - 16-Sep-20 @ 8:29 PM
The Boss - 9-Sep-20 @ 3:16 AM
Debs1960 - 6-Sep-20 @ 6:10 PM
Do not have anything to do with two tradesmen Gary rry & Micheal, they have done work for myself & not finished off on 5 jobs, weather was bad so said they would return, nearly 7 weeks later nothing. Phoned both of them many times, promised to call & sort, phone you 2morw to discuss once spoken to the other one, nothing. It looks as if I will need to get someone else in to finish jobs. Gary is a stocky man with short grey hair & Micheal ginger, gift of the gab, promises you the world but does not do it & Irish. Take me for a ride so please be careful.
Sparky - 31-Aug-20 @ 12:30 PM
Do not use handyman, Anthony Gutierrez, Columbia SC. Not reliable yet says can do. Poor workmanship, talks good game yet not honest. Cuts every corner possible if not watching constantly. Never know when he’ll arrive. claims extra money needed for supplies. May not see him once he gets enough money that he thinks worth his time & leaves you ‘stuck’. Disaster & extra cost to get fixed.
None - 27-Aug-20 @ 7:32 PM
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