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What to do if you're Unhappy About Work Done by a Tradesperson

By: Tracy Whitelaw - Updated: 4 Sep 2017 | comments*Discuss
 
Unhappy With Tradesman Unhappy With

Most people will hopefully never have to deal with an unhappy encounter with a tradesman, but for the few that do, it can be a very stressful and worrying time. If you’ve had work carried out on your home and you are unhappy with the outcome, there are a variety of different routes you can take to try and have the matter resolved. Although they may seem daunting at first, remember that you’re paying someone whom you consider to be a professional to conduct work on your behalf. If you feel they haven’t lived up to their side of the contract, then it’s entirely within your rights to pursue it further.

Take the Personal Approach First

If you feel unhappy about work at your home, the first point of contact should always be with the individual who carried out the job for you. Most reliable tradesmen aren’t going to want their good name tarnished, so they’ll be open to listening to your complaints about any work they’ve conducted for you. If you feel that you can’t speak to your tradesman, contact the owner of the company he or she works for and if they are the owner then your next step would be contacting the trade association that governs your tradesman. If you really feel that you have to take this approach, it’s better to ensure that you know exactly what your contract specifies with regards to being unhappy with your tradesman.

A Good Contract Saves a Lot of Stress

When you first entered into a contract with your tradesman, you should have hopefully put in some provisions there about what happens when things go wrong. One provision should have included the option of either you or your tradesman getting out of the contract if they need to. Another should have been that your tradesman must return to fix any problems you are unhappy with when the contract has ended.

Many people also add in a clause that states that they don’t have to pay until they’re fully satisfied with the job. This is a great way of ensuring that your tradesman is always willing to fix any problems and be available to talk about any issues you’re having. If they aren’t getting paid, they’re going to want to get things wrapped up as soon as they can so the money is in their bank and not yours. Another great aspect of checking your contract before approaching outside agencies for help is that you’ll fully know your rights and know what legalities you’re entitled to through the contract. If you’re unhappy with your tradesman, but your contract has no provisions for that, you could be facing an uphill battle. You can however cancel a contract with a tradesman and employ another if the original tradesman has failed to complete the work to your satisfaction after a specified time limit.

Getting Help from Outside Agencies

If you feel you’ve exhausted your personal contacts with the tradesman or his/her firm, it’s time to look for outside help. You can find many useful mediation points in outside agencies who specialise in helping customers deal with tradesmen they’re unhappy with. Your first stop should be to look for some kind of arbitration scheme, but remember that when a decision is made through such a process, it is binding. You can’t then take the tradesman to court if you’re unhappy with the decision made. Another option is to speak to your local Citizens Advice Bureau and ask for their advice. They can often provide you with a variety of options to pursue before you have to go down the road of local courts and large legal costs. You can also speak to a private solicitor if you have one, as this way you’ll be dealt with in a timely manner and on an individual basis. This will cost you though, so ensure that all other avenues have been exhausted before trying this.

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katieoxo - Your Question:
I had a quote from a so called tradesman, via member of family. I was asked to pay over half of the quote up front, the day of commencement came round , received a way laying call, next day no workman either, then two arrived one stayed for around3 hours, they did roughly 15 hours work between two in one week. The first weeks work was fairly tidy until they were left alone at which time they drilled a hole right through the wall approximatly a foot in circumference, then they flooded my dining room, causing electric failure, the tiles are all higgled and not flat, they damaged my ceiling light but did put a new one in, the paint work is very shoddy running over tiles, a whole has been left round the toilet waste pipe, toilet seat does not fit correctly, sink is only a cloakroom sink ( but fits nicely) no surveyer would pass this job, oh and he miss fitted the floor covering, plus filled some areas with putty rather than grout. And blamed the leak on other plumbers work The chrome pipes are covered in grout and you can see the old colour paint on some of the paintwork. this work took two weeks. the toilet syston lid does not seem to be the right one as it does not fit properly either. All in all very poor fittings & workmanship for the £4200 price paid.

Our Response:
You can see more via the FMB link here which should give you guidance regarding your options. Please do not name builders on this site, this is as much for your protection against being sued for defamation.
TraderScams - 4-Sep-17 @ 3:38 PM
I had a quote from a so called tradesman, via member of family. I was asked to pay over half of the quote up front, the day of commencement came round , received a way laying call, next day no workman either, then two arrived one stayed for around3 hours, they did roughly 15 hours work between two in one week. The first weeks work was fairly tidy until they were left alone at which time they drilled a hole right through the wall approximatly a foot in circumference, then they flooded my dining room, causing electric failure, the tiles are all higgledand not flat, they damaged my ceiling light but did put a new one in, the paint work is very shoddy running over tiles, a whole has been left round the toilet waste pipe, toilet seat does not fit correctly, sink is only a cloakroom sink ( but fits nicely) no surveyer would pass this job, oh and he miss fitted the floor covering, plus filled some areas with putty rather than grout. And blamed the leak on other plumbers work The chrome pipes are covered in grout and you can see the old colour paint on some of the paintwork.this work took two weeks . the toilet syston lid does not seem to be the right one as it does not fit properly either. All in all very poor fittings & workmanship for the £4200 price paid.
katieoxo - 2-Sep-17 @ 9:06 PM
Garden maintenance/handyman services Falkirk. I paid £900 to have an area levelled, tree stumps removed and bark area made. To look at it seemed fine but after work complete and payment made I was walking over it and it was all swampy and uneven with nowhere near enough bark for the area. I called them and they offered straight away to bring more bark and supply more wood around the fence. When they came back they did supply more wood but refused to give me more bark, I refused to pay the remaining £130 due. Month later I've had several gardeners out to look at area and they all commented on how bad the job was, when membrane lifted the area had not even been touched and the membrane they used was not letting water through so there were puddles everywhere. New gardener has removed stumps no problem when I was told they were unremovable. Do not use this company....
Pauline - 26-Aug-16 @ 5:53 PM
Had some plumming work done by a man called Dave, his company is called GSI MANCHESTER (Get someone in) his shoddy work has cost me just under £3k to put right, I have had 4 major floods in my house damaging ceilings walls & floors, He cut his pipes to short then forced them together with only half of the pipe soldered together, bath was leaking as well as two radiators when contacted him on the Friday over the leaks he got back to me via text mesg said he wld fix it on Tuesday when he comes to the house, all wkend I had dripping pipes even though is van states he is 24hr call out, the bath has not been fitted correctly and his seal around the bath is horrendous a ten yr old cld do better, the bath panel slides on contact showing all joists to the house from under the bath, please don't us GSI MANCHESTER he work is shoddy and dangerous, I have contacted him for a reimbursement, he has ignored my text and numerous phone calls, this man has to be stopped before someone is hurt, one of my big burst was red hot water coming from a pipe he nailed into while putting a floor board down, keep your money and be safe, this man is a real life conman, he took the money and run without finishing work that was already quoted for ... DO NOT USE.
KILLIE - 5-Mar-16 @ 12:36 AM
Had a terrible Experience with a company called Ultimate Tradesmen ltd in Edinburgh. Asked for money up front, destroyed the bathroom(nothing left, no working toliet) took £850 as an advanced payment and never finished the job! beware. of this guy Dean Blues. He will only steal your money
bob - 16-Aug-14 @ 10:33 AM
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